Your initial account setup email has a link which is good for 7 days. If you have not been able to login within the 7 days, or if you have not received a link to login yet, contact your sales rep so that they can get your account ready. If you encounter any issues accessing the portal, please reach out to our customer support team by sending an email to portal@entecpolymers.com.

Yes, the customer portal is designed with security in mind. We employ industry-standard encryption and security measures to safeguard your personal information and ensure secure transactions. However, it is essential to maintain the confidentiality of your login credentials and avoid sharing them with others.

No, not at this time. We will be adding features on a quarterly basis to the portal, and will communicate once we expect payment options to be available. Please continue to pay using your current preferred method.

We do not have an account balance on the customer portal, as there can be many details within credits or debits that are not easy to track unless every invoice detail is also provided. If you have a specific question about your account balance or credit standing, please contact your sales representative or account specialist for more information.

If you are ready to add new contacts for your company to the portal, please email your sales representative, or contact us at portal@entecpolymers.com so that we can create a new user registration.

Select pricing is available in the portal. If a price you are looking for is not available, you can use the Request for Quotation feature to request pricing from your Entec representative.

Your order information is directly connected to our ERP system, meaning that all updates are made in real time and show exactly the same information that our account specialists see. This is the most accurate and timely information about your orders.